RMA Customer Service Representative

3 weeks ago


Piney Flats, Tennessee, United States Diversified Power International Full time
RMA Customer Service Role

We are seeking a skilled RMA Customer Service professional to join our team at Diversified Power International. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving technical issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Provide professional phone support to customers, resolving technical issues related to battery chargers and other electronic appliances.
  • Utilize excellent writing skills to communicate effectively with customers, both verbally and in writing.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Develop and maintain a working knowledge of Microsoft Office products to effectively manage customer interactions and data.
  • Ensure compliance with company requirements, including a minimum of an Associate's Degree in Electronics or equivalent relevant work experience.

Requirements:
Associate's Degree in Electronics or equivalent relevant work experience
Working knowledge of Microsoft Office products
Residency in Tri-Cities, TN

What We Offer:
A dynamic work environment with opportunities for growth and development
A competitive compensation package
A comprehensive benefits program



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