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Community Support Specialist

2 months ago

San Diego, California, United States Serene Health Full time
Job Description

Empowering Wellness, Transforming Lives

At Serene Health, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.

We are dedicated to enhancing the quality of life by promoting wellness and empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.

Our work culture is built on pride, passion, and a collective commitment to making a positive difference in people's lives. Our team members are dedicated problem-solvers who bring their unique skills and perspectives to the table.

We believe that by fostering a collaborative and supportive environment, we can unlock the full potential of our team and, in turn, provide the best possible care to our members.

A career at Serene Health is an opportunity to be part of a dynamic and forward-thinking organization. We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions.

Job Summary:

The official job title is Community Support Outreach Specialist.

The Community Support Outreach Specialist cultivates relationships with community programs, members, and leaders. They develop assistance programs, offer crisis intervention for the homeless, and provide expert referrals and advocacy to help secure permanent housing, while also providing intensive support to resolve housing barriers for individuals experiencing homelessness.

Responsibilities:

  • Perform thorough screening and assessments with individual members or families, gathering functional, environmental, financial, employment, housing, educational, and health information.
  • Develop rapport with program members to understand their housing needs, goals, strengths, and barriers, then create a feasible, sustainable Individualized Housing Support Plan based on the Community Support Assessment.
  • Keep the channels of communication open, and be proactive about problem-solving with individuals, interdisciplinary teams, members of Community Support, potential employers, and training programs.
  • Offer personalized case management support to program participants that is individualized, culturally competent, family-focused, goal-driven, strengths-based, and appropriate to ensure members are matched with resources considering their needs and income-generating abilities.
  • Provide personalized support in life skills, job preparation, and financial literacy, to guide members towards self-sufficiency by offering essential training in home care, job readiness, and budgeting.
  • Maintain member records, track outcomes in appropriate databases, and submit regular monthly and weekly progress reports to Supervisor.
  • Act as a liaison between landlords and tenants to resolve issues and prevent evictions, conduct post-housing home visits to ensure lease compliance, coordinate case conferences, consult with service teams, social workers, and case managers as needed. Monitor member's progress towards agreed-upon goals.
  • Additional duties as assigned.

Requirements/Qualifications:

  • Must have a valid California driver's license and valid vehicle insurance.
  • High school diploma or GED.
  • Minimum of 1 year experience in case management, patient care, customer service, call center, or patient care.
  • Bilingual in Spanish (Preferred).
  • Excellent communication, interpersonal, customer service, active listening, and organizational skills.
  • Computer skills for documentation, email, and chat support.
  • Proficient skills in working independently and collaboratively in a team to provide member care.
  • Proficiency in multitasking, organization, financial management, planning, and attention to detail is required for effectively providing care to multiple members simultaneously.
  • Capability to perform under circumstances of possible emotional stress and conflict, including dealing with uncooperative members and families.
  • Candidates should exhibit the capability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner.
  • Empathetic and warmhearted nature.
  • Applicants must demonstrate proficient speaking, reading, and typing abilities and possess strong proofreading skills.

Working Environment / Physical Requirements:

  • Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate.
  • Prolonged periods of sitting at an office desk on the computer.
  • Lifting: Able to lift up to 15lbs.