Auto Body Collision Repair Operations Manager

1 week ago


Tucson, Arizona, United States Fix Auto Tucson - Throroughbred Full time
Job Summary

The General Manager will oversee all aspects of the collision repair facility's operations, ensuring a seamless workflow, high-quality repairs, and excellent customer service. This role is responsible for managing staff, optimizing processes, maintaining safety standards, and driving business growth.

Main Responsibilities:

  • Operational Oversight: Manage day-to-day operations of the collision center, ensuring the facility operates efficiently and profitably while maintaining high standards of quality and service.
  • Team Leadership: Lead, mentor, and develop a team of technicians, estimators, and support staff. Foster a culture of teamwork, accountability, and continuous improvement.
  • Customer Experience: Enhance customer satisfaction by overseeing the service and repair processes, resolving customer concerns, and ensuring timely communication throughout the repair journey.
  • Financial Management: Monitor financial performance, including profitability, budgeting, and cost control. Prepare regular reports on operational performance and identify opportunities for growth.
  • Quality Assurance: Implement and adhere to quality control processes to ensure all repairs meet industry standards and are completed to the satisfaction of customers.
  • Safety Compliance: Enforce all safety protocols and regulations, ensuring a safe working environment for all employees and compliance with industry standards.
  • Supplier and Partner Relations: Build and maintain relationships with insurance companies, parts suppliers, and other business partners to facilitate smooth operations and negotiate favorable terms.
  • Process Improvement: Identify areas for operational improvement and implement effective strategies and workflows to enhance productivity and efficiency.

What We Offer:

  • $90,000 - $120,000 per year, depending on experience.
  • Comprehensive benefits package, including health, dental, and retirement plans.
  • Opportunities for professional development and career advancement.
  • A supportive and dynamic work environment.


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