Guest Experience Specialist

1 week ago


Snoqualmie, Washington, United States Columbia Hospitality Full time

The Salish Lodge & Spa is consistently ranked among the best small resorts in the world, offering breathtaking views of the 268-foot Snoqualmie Falls and a range of luxurious amenities.

Job Summary

We're seeking a skilled Front Desk Agent to join our team at the Salish Lodge & Spa. As a Front Desk Agent, you'll be responsible for providing exceptional customer service, handling guest check-in and checkout processes, and supporting the Guest Services and Front Office teams.

Responsibilities
  • Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
  • Manages guest issues effectively, keeping in mind both the guest's needs and business objectives.
Requirements

To succeed in this role, you'll need strong written and verbal communication skills, previous experience in hospitality or customer service, and proficiency in cash handling and computerized Point of Sale systems.

Benefits

We offer a range of benefits, including eligibility for hourly pay, tips, paid time off, holiday pay, benefits, and more. Our culture values creativity, enthusiasm, honesty, inclusion, and respect, and we strive to create exceptional experiences for our guests.



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