Customer Service and Sales Professional
5 days ago
We are seeking a motivated and detail-oriented individual to support our sales team as an Inside Customer Service Representative.
**Key Responsibilities:**
· Handle inbound sales inquiries via phone, email, and chat.
· Assist customers with information.
· Process invoices accurately in a timely manner as needed.
· Maintain and update customer records in our CRM system.
· Follow up with customers on sales leads, quotes, and service issues.
· Collaborate with the sales team to meet and exceed sales targets.
· Provide administrative support, including filing, data entry, and scheduling.
· Prepare sales reports and analyze data to identify trends and opportunities.
· Assist in coordinating marketing campaigns and promotions.
· Handle general office duties, such as answering phones and managing mail.
**Requirements:**
· High school diploma or equivalent; associate or bachelor's degree preferred.
· Previous experience in inside sales, customer service, or office administration is a plus.
· Strong communication skills, both written and verbal.
· Proficient in Microsoft Office (Word, Excel, Outlook) and CRM software.
· Excellent organizational skills and attention to detail.
· Ability to multitask and work independently in a fast-paced environment.
· Strong problem-solving skills and a proactive approach.
· Positive attitude with a commitment to providing exceptional customer service.
**Compensation and Benefits:**
We offer a competitive salary of $54,000 per year, based on 40 hours/week at $18/hour, along with health, dental, and vision insurance, paid time off, and opportunities for career growth and advancement. Estimated annual salary range: $48,000 - $60,000 depending on location.
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