Customer Service and Sales Professional

5 days ago


Plano, Texas, United States Apple Roofing Full time

We are seeking a motivated and detail-oriented individual to support our sales team as an Inside Customer Service Representative.

**Key Responsibilities:**

· Handle inbound sales inquiries via phone, email, and chat.

· Assist customers with information.

· Process invoices accurately in a timely manner as needed.

· Maintain and update customer records in our CRM system.

· Follow up with customers on sales leads, quotes, and service issues.

· Collaborate with the sales team to meet and exceed sales targets.

· Provide administrative support, including filing, data entry, and scheduling.

· Prepare sales reports and analyze data to identify trends and opportunities.

· Assist in coordinating marketing campaigns and promotions.

· Handle general office duties, such as answering phones and managing mail.

**Requirements:**

· High school diploma or equivalent; associate or bachelor's degree preferred.

· Previous experience in inside sales, customer service, or office administration is a plus.

· Strong communication skills, both written and verbal.

· Proficient in Microsoft Office (Word, Excel, Outlook) and CRM software.

· Excellent organizational skills and attention to detail.

· Ability to multitask and work independently in a fast-paced environment.

· Strong problem-solving skills and a proactive approach.

· Positive attitude with a commitment to providing exceptional customer service.

**Compensation and Benefits:**

We offer a competitive salary of $54,000 per year, based on 40 hours/week at $18/hour, along with health, dental, and vision insurance, paid time off, and opportunities for career growth and advancement. Estimated annual salary range: $48,000 - $60,000 depending on location.



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