Workplace Solutions Coordinator

3 days ago


District Heights, Maryland, United States The Hilldrup Companies Full time
Job Description

As a key member of The Hilldrup Companies team, the Workplace Solutions Coordinator plays a vital role in ensuring seamless commercial moves for our clients. This position requires strong communication and problem-solving skills to coordinate moves from initiation to delivery, ensuring exceptional customer satisfaction.

Key Responsibilities:

  • Receive and process orders from account representatives and potential prospects.
  • Collaborate with origin and destination agents to ensure smooth move execution.
  • Monitor orders for updates and changes, including crew information, scope, and dates.
  • Set up destination services and provide timely ETAs to customers.
  • Provide exceptional customer service, responding to inquiries and resolving issues in a timely manner.
  • Prepare reports and correspondence as required by assigned national accounts.
  • Maintain a pending file and identify exceptions or problems as they arise.

Requirements:

  • High school diploma or equivalent; undergraduate degree preferred.
  • 1-2 years customer service experience required.
  • Exceptional customer service orientation, critical thinking, and problem-solving skills.
  • Ability to work autonomously and as a member of a team.
  • Excellent organizational abilities and strong attention to detail.
  • Exceptional written and verbal communication skills.

The Hilldrup Companies is an Equal Opportunity Employer. We welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.



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