Senior Manager Order Support Team Lead

1 week ago


Conyers, Georgia, United States Acuity Brands Inc. Full time
Job Summary

We're seeking a highly skilled Senior Manager to lead our Internal Agency Team. As a key member of our team, you'll be responsible for coordinating stakeholders across the Acuity matrix to plan, execute, and ship orders on time.

You'll embody our customer-focused drive, leading with kindness, empathy, and respect. Your goal will be to develop a highly skilled, deeply engaging, and wildly efficient team that meets the needs of our direct channel partners.

Key Responsibilities:
  • Partner with management to manage the entire Order Excellence organization.
  • Work closely with our Direct Sales organization, ensuring effective communication and collaboration.
  • Manage a team of dedicated Internal Agents who take on and successfully manage internal business processes.
  • Serve as a point of escalation whenever needed, always encouraging efficient solutions.
  • Continuously seek opportunities to refine processes across the Acuity matrix to better serve customers and enable greater efficiency for teams.
Requirements:
  • Naturally empathetic, with the ability to understand customer pain points.
  • Customer advocacy is crucial; you must be a strong advocate for improving the customer experience.
  • Process-driven, with a focus on sustainable, repeatable, efficient, and continuously improving processes.
  • Curious, with a desire to learn and drive impact.
  • KPI-driven, with a focus on measurable outcomes such as Customer Effort Score, Customer Satisfaction Score, and transactional Net Promoter Score.
What We Offer:

We provide a competitive salary range of $100,700.00 to $181,200.00, depending on experience and location. Our company culture values diversity and offers an equal opportunity work environment.



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