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Customer Service Ambassador

1 month ago

Vero Beach, Florida, United States Minuteman Press Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to provide exceptional customer experiences with our company. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience.

Key Responsibilities:

  • Communicate effectively with customers to understand their needs and concerns
  • Process customer requests and escalate complaints in a timely and professional manner
  • Provide solutions that meet or exceed customer expectations
  • Work collaboratively with internal teams to resolve customer issues
  • Stay up-to-date with company policies and procedures to ensure compliance

Requirements:

  • High school diploma or equivalent
  • Previous experience in a customer-facing role, preferably in a print shop environment
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines
  • Proficiency in Microsoft Office and customer management software

What We Offer:

  • A fast-paced and dynamic work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package