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Customer Service Representative

1 month ago

Kankakee, Illinois, United States Vince Clark - State Farm Agent Full time
Job Description
At Vince Clark Insurance Agency, we are seeking a highly skilled Customer Service Representative to join our team. This role is responsible for providing exceptional customer service to clients, addressing inquiries, and resolving issues promptly. The ideal candidate will have a proven track record of delivering excellent customer service and a strong understanding of the insurance industry.

Key Responsibilities
  • Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly.
  • Maintain and service the current book of business, ensuring client needs are met.
  • Identify opportunities for upselling and cross-selling insurance products based on client needs.
  • Collaborate with team members to develop strategies that align with agency goals.
  • Process policy changes, renewals, and claims efficiently and accurately.
  • Keep abreast of industry trends and product offerings to better serve clients.
  • Assist in maintaining client records and documentation in the agency management system.

Qualifications
  • High school diploma or equivalent; degree in business or related field is a plus.
  • Proven experience in customer service, preferably in the insurance industry.
  • Strong communication skills, both verbal and written.
  • Ability to work in a fast-paced, challenging environment.
  • Sales-oriented mindset with a focus on customer satisfaction.
  • Bilingual in Spanish is a significant advantage.