Family Service Representative

4 days ago


Rio Rancho, New Mexico, United States Park Lawn Memorial Group, LLC. Full time
Job Overview

We are seeking a highly motivated and professional Family Service Counselor to join our team at Park Lawn Memorial Group, LLC.

About the Role:

  • This position is responsible for establishing strong relationships with client families, providing exceptional service, and ensuring their needs are met.
  • You will be working in a dynamic and supportive environment, collaborating with colleagues to deliver outstanding results.
  • A successful candidate will possess excellent communication and interpersonal skills, as well as a commitment to customer satisfaction.

Key Responsibilities:

  1. Develop and maintain positive relationships with client families, understanding their needs and preferences.
  2. Provide personalized guidance and support throughout the funeral planning process.
  3. Collaborate with colleagues to ensure seamless delivery of services and meet company standards.
  4. Stay up-to-date with industry developments, best practices, and company policies.
  5. Foster a culture of excellence, respect, and empathy within the organization.

Requirements:

  • Bachelor's degree or equivalent combination of education and experience preferred.
  • Proven track record of success in customer-facing roles, preferably in the funeral industry.
  • Strong communication and interpersonal skills, with ability to work effectively with diverse stakeholders.
  • Ability to work independently and as part of a team, prioritizing tasks and managing multiple projects simultaneously.
  • Valid driver's license and acceptable driving record required.

Benefits:

  • Competitive salary range: $50,000 - $70,000 per year, depending on experience.
  • Opportunities for career growth and professional development.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Generous paid time off and holidays.
  • Employee discounts on services and merchandise.


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