Case Manager Thurgood Marshall

3 weeks ago

Milwaukee, United States Wisconsin Community Services Full time
Job Summary

This position provides supportive interaction and monitoring of homeless individuals with substance abuse and mental illness, residing in the WCS Thurgood Marshall Apartments.

Key Responsibilities
  • Monitor resident and guest activity to ensure safety in Thurgood Marshall Apartments.
  • Make hourly rounds to monitor the environment of the Thurgood Marshall Apartments.
  • Act as a role model for residents and guests.
  • Interact with residents and conduct wellness checks.
  • Document all resident contacts and incidents in hard and electronic file.
  • Using de-escalation techniques, intervene as necessary to prevent harmful situations or behaviors from escalating.
  • Collaborate with co-worker to provide ADL assistance to residents.
  • Collaborate with co-worker to facilitate daily activities/groups for residents.
  • Record and relay resident inquiries to Program Director.
  • Utilize Motivational Interviewing, Trauma Informed Care, Strengths-Based Recovery, and Harm Reduction as primary skills/tools to enhance residents' participation and success.
  • Respond to general inquiries (phone and door).
  • Greet guests and keep check-in and check-out log in hard and electronic file.
  • Assist with onsite meals and related documentation.
  • Assist with medication reminders.
  • Responsible for general housekeeping in the common areas.
  • Communicate (timely and accurately) all resident and facilities incidents to Program Director.
  • Notify On-Call Supervisor of any emergencies and contact as needed.
Requirements
  • High School diploma/equivalency required.
  • No less than 1 year of experience working with homelessness, substance abuse/mental health.
  • Must be able to pass an Agency background check as well as the Caregivers background check.
Knowledge, Skills, and Abilities
  • Ability to work in a diverse setting interacting with homeless individuals with substance abuse and mental illness.
  • Must have good communication skills, be flexible, patient, and compassionate and maintain confidential information.
  • Must have the ability to work independently with a minimal amount of supervision but must be a strong team player as well.
  • Ability to multi-task, take initiative, and apply knowledge to a variety of circumstances.

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