Customer Experience Associate
3 weeks ago
We are seeking a dedicated individual to join our client as a Customer Experience Representative in the distribution industry. This is a temp-to-hire position with an immediate start date, offering flexible hours Monday through Friday.
Job Summary:The Customer Experience Representative plays a pivotal role in ensuring customer satisfaction by processing orders, resolving inquiries related to credits, returns, and warranties, and serving as an inside sales support account manager for the designated region.
Key Responsibilities:- Communicate with customers through inbound and outbound calls to address inquiries and provide assistance.
- Understand and assess customers' needs, offering appropriate solutions and information.
- Process customer orders accurately and efficiently.
- Maintain up-to-date knowledge of products, services, and company policies while developing and maintaining a database of current and potential customers.
- Experience: 2+ years of customer service experience in a front-line call center and order processing role within a product-based environment.
- Education: Bachelor's Degree preferred.
- Software: Proficiency in CRM systems and MS Office suite.
Addison Group is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
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