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Receptionist and Administrative Support Specialist
2 months ago
Reception and Administrative Support Role
Dynamic Office Environment - Approximately 30 Team Members
Key Responsibilities:
· Offer comprehensive clerical assistance to colleagues, including drafting correspondence, photocopying, organizing, faxing, distributing, and managing files.
· Ensure the office space is maintained in a clean and organized manner.
· Assist in planning and coordinating office events.
· Welcome and assist visitors to the office.
· Respond to phone inquiries promptly and courteously, adhering to established organizational protocols.
· Carry out additional tasks and responsibilities as assigned.
Knowledge Required:
· Fundamental concepts, principles, and practices of outstanding customer service.
· General office procedures and practices.
· Proficiency in Microsoft Excel and Word applications.
Skills Needed:
· Proficient in using a multi-line telephone system.
· Capable of operating standard office equipment and utilizing necessary software applications.
Abilities:
· Deliver exceptional customer service to callers and visitors in a highly visible office environment.
· Employ suitable interpersonal styles and communicate effectively, both verbally and in writing, with all levels of the organization.
· Work autonomously as well as collaboratively within a team setting.
· Exhibit a professional demeanor when greeting and assisting visitors.
· Manage stress effectively, handle challenging situations, and respond to customers in a calm and professional manner.
· Build and maintain effective working relationships across all levels of the organization, including senior management.
· Communicate with a positive, friendly attitude and maintain a pleasant tone at all times.
A minimum of a High School Diploma or equivalent, along with 3-5 years of clerical office experience is required.