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Quality Assurance Coordinator I
2 months ago
POSITION SUMMARY
Quality Assurance Coordinator I - This role is pivotal in delivering a range of services that bolster the agency's quality enhancement initiatives while ensuring adherence to various regulatory standards including DCFS, DHS, Medicaid, COA, and other relevant accreditation requirements. The incumbent will be tasked with the continuous assessment and evaluation of departmental performance in relation to quality and compliance benchmarks, providing insightful recommendations based on analytical findings.
KEY RESPONSIBILITIES
Regulatory Adherence
- Conducts thorough analysis and audits of documentation to ensure alignment with best practices and compliance with agency, regulatory, and reimbursement standards.
- Offers strategic recommendations and implementation support when existing processes and procedures do not yield favorable outcomes.
- Facilitates ongoing support for Council on Accreditation (COA), DCFS, and Medicaid recertification through the development of procedures and data collection.
- Assists during external program evaluations by Medicaid, DCFS, DHS, COA, and remains informed on evolving requirements.
- Manages the comprehensive process for customer and stakeholder satisfaction surveys, including those mandated by HYFS.
Quality Enhancement
- Identifies obstacles and develops tools aimed at improving operational efficiency.
- Implements targeted initiatives for specific programs, encompassing audits, training, and workflow redesign as necessary.
- Establishes and maintains a strategic action plan to enhance key performance indicators.
SKILLS AND QUALIFICATIONS
- Demonstrates the experience, personal attributes, and professional skills necessary to collaborate effectively with diverse internal and external stakeholders.
- Exhibits meticulous attention to detail.
- Possesses strong organizational and time management capabilities.
- Ability to work autonomously as well as collaboratively within a team environment.
- Proficient problem-solving skills.
- Exceptional interpersonal, verbal, and written communication abilities.
EDUCATION AND EXPERIENCE
- A High School diploma or equivalent is mandatory.
- A minimum of two years of experience in a human services or business environment is required, or equivalent work experience.
- A minimum of one year of experience in quality assurance functions is necessary.
- Must be at least 21 years of age.
- Must possess and maintain a valid driver's license.
- Must have and maintain proof of automobile insurance.
CARE & TCI
All positions within the agency require alignment with our core philosophy of CARE. Every decision, action, communication, and performance must reflect the six CARE principles: Developmentally Focused, Family Involved, Relationship Based, Ecologically Oriented, Competence Centered, and Trauma Informed. Participation in CARE training is essential, and employees are expected to apply this training in their daily responsibilities.
Additionally, all employees must successfully complete TCI training, which includes both written and physical assessments. Refresher training is provided monthly, and employees will be evaluated every six months on the physical component, if applicable. Annual assessments on the written component are also mandatory. Failure to maintain current TCI training may necessitate retaking the full course.
