Software Training and Support Professional
1 month ago
Job Details
Court Name/Organization: Utah Bankruptcy Court
Overview of the Position:
The software training, support, and testing specialist position is part of our nationally supported CHAP project. CHAP is a Chambers calendaring program available for up to 350 bankruptcy court Chambers.
Primary Responsibilities:
- Conduct in-house and onsite training for CHAP end users and IT staff.
- Develop, prepare, and update training aids, training materials, and on-the-job manuals in coordination with the technical writer.
- Provide first-line customer support answering CHAP help desk calls, identifying issues or new functionality needed to address support calls, and write up detailed software change requests for the CHAP developers to use in modifying the software.
- Guide the change request through the agile development cycle, participate in software testing processes, and help ensure the new functionality is documented in the appropriate manuals.
This position will require some travel.
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