Concierge: Customer Experience Ambassador

4 weeks ago


Denver, United States Rangeview Library District (Anythink) Full time
Job Title: Concierge: Customer Experience Ambassador

Job Summary: We are seeking a highly skilled Concierge to join our team at Rangeview Library District (Anythink). As a Concierge, you will be the face of our library, providing exceptional customer service and ensuring a positive experience for our patrons.

Key Responsibilities:

* Provide warm and welcoming service to customers, ensuring a positive experience
* Assist customers with their basic computer needs, including email, Microsoft products, and internet navigation
* Register customers for library cards, help with fees, and assist with requests for books and other materials
* Maintain a clean and tidy library environment, including the copy center and technology areas
* Provide training and support to customers on library technology and services
* Assist with programs and promotions, including setup and teardown
* Participate in district committees and contribute to the development of new ideas
* Maintain a positive and professional attitude, demonstrating our collective integrity

Requirements:

* High school degree, some college preferred
* Computer literacy with MS office proficiency preferred
* Library or bookstore experience preferred

Why Work at Anythink?

We value diversity and believe that forming teams where everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join Anythink to make a positive impact in your community.

As a Concierge at Anythink, you will have the opportunity to use your knowledge and experience to enable transformations every day. You will be instrumental in helping our customers have fun, whether they're sitting by the fireplace with a newspaper, surfing the internet, gaming in the teen room, or learning something new at one of our many intriguing and entertaining programs.

Work Environment:

As a Concierge, you will be on the move in our libraries, standing, walking, crouching, stooping, squatting, twisting, climbing, pushing/pulling up to 50 pounds, and lifting up to 25 pounds. Expect evening and weekend shifts as part of your schedule.

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