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Client Support Specialist

2 months ago

Rosemont, Illinois, United States Libra Solutions Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our Customer Success team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and helping them achieve their goals.

Key Responsibilities
  • Client Support: Respond to a high volume of inbound calls and online chats from clients, providing timely and effective support to resolve their queries and concerns.
  • Account Management: Build and maintain strong relationships with clients, understanding their needs and preferences, and providing tailored solutions to meet their requirements.
  • Documentation and Reporting: Accurately document client interactions and maintain up-to-date records, providing regular reports to management on client satisfaction and support metrics.
  • Team Collaboration: Work closely with cross-functional teams, including sales, marketing, and product development, to ensure seamless client onboarding and support.
Requirements
  • Education: High school diploma or equivalent; some college preferred.
  • Experience: 1-2 years of experience in a high-volume call center environment or a related field.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and handle multiple priorities.
  • Language: Bilingual in Spanish is a plus.
What We Offer

Oasis Financial offers a competitive compensation package, including medical, dental, and vision plans, 401(k), flexible spending account, and paid time off. We are proud to be part of Libra Solutions, a leading provider of consumer legal funding and medical lien services.