High-End Jewelry Consultant
3 weeks ago
At Blue Nile, we are committed to delivering unparalleled customer experiences through exceptional service and expertise. As a High-End Jewelry Consultant, you will play a vital role in achieving this goal, providing personalized support to discerning customers.
About the Role:
- Build trust with customers, establishing long-term relationships through exceptional service and product knowledge.
- Stay informed about market trends, jewelry designs, and industry developments, using this expertise to educate customers and drive sales.
- Communicate effectively with colleagues and management, sharing insights and feedback to improve the overall customer experience.
- Maintain a thorough understanding of our products, services, and company policies, applying this knowledge to resolve customer inquiries and concerns.
Key Responsibilities:
- Develop and maintain strong relationships with customers, fostering loyalty and driving repeat business.
- Provide personalized consultations, guiding customers through the selection process and ensuring seamless transactions.
- Maintain accurate records, tracking customer interactions, preferences, and purchase history.
Requirements:
The ideal candidate will have:
- Prior retail sales or customer service experience, preferably in a luxury goods environment.
- Strong communication and interpersonal skills, with the ability to build rapport with diverse clients.
- A keen eye for detail, ensuring accuracy and precision in all aspects of the role.
- Flexibility to adapt to changing priorities, meeting deadlines and delivering results-oriented performance.
Compensation and Benefits:
The hourly pay range for this role is $22-$32 per hour, with opportunities for bonuses and comprehensive benefits, including medical, vision, dental coverage, and 401(k) employer match.
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