Enterprise Software Specialist

6 hours ago

Reston, Virginia, United States Safeguard Global Recruiting Full time

Job Title: Enterprise Application Engineer

Overview:

We are seeking a skilled Enterprise Application Engineer to join our team at Safeguard Global Recruiting. As a key member of our IT department, you will be responsible for ensuring the optimal performance of our enterprise applications.

Key Responsibilities:

  • Administer, integrate, and update management applications, including finance, practice-specific, and marketing tools.
  • Implement, reconfigure, upgrade, and maintain applications and platforms, especially SQL, SSRS, SSIS, Active Directory, and Windows Servers.
  • Collaborate with other departments and assess risks during projects and system upgrades.
  • Conduct month-end maintenance, including updates, query optimization, and security patching.
  • Test applications during upgrades and enhancements, while documenting system configurations and backup processes.
  • Create user guides and document FAQs and resolutions.
  • Manage support requests escalated from the helpdesk team and coordinate vendor support tickets.
  • Track system performance and plan for necessary upgrades.
  • Research new tools and technologies to improve the current application stack.

Requirements:

  • Strong proficiency in SQL administration and reporting tools like SSRS.
  • Ability to learn technical aspects of our applications with prior experience in a similar environment.
  • 3+ years' experience with accounting, time tracking, billing, and management software in legal or professional services.
  • Familiarity with Elite 3E SQL database schema and related tools is a plus.
  • Proficiency in XML/XSLT transformation and some programming languages like PowerShell, C#, or VB.NET.
  • Strong foundation in troubleshooting and resolving complex technical issues with minimal supervision.
  • Excellent communication skills to collaborate with team members of varying technical expertise.

Education & Experience:

  • Minimum 3 years of experience in managing large enterprise applications.
  • Bachelor's degree in computer science or equivalent experience is preferred.

Certifications:

Microsoft or similar certifications are preferred but not required.

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