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Reception Coordinator

Job Category: Social Services

Requisition Number: FRONT003698

Job Overview

GENERAL STATEMENT:

The Salvation Army operates as a segment of the Christian Church, with the primary aim of fostering spiritual renewal among all individuals. The organization is committed to being an equal opportunity employer.

EDUCATION AND WORK EXPERIENCE:

High School diploma required.

A minimum of 2 years of experience in customer service or related fields is essential.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Meticulous attention to detail.
• Self-motivated and proactive.
• Ability to work collaboratively within a team.
• Strong proficiency in English, both spoken and written (Spelling - 90%, Grammar - 85%).
• Exceptional telephone communication skills.
• Capability to thrive in a fast-paced environment while maintaining composure.
• Customer service-oriented mindset.
• Typing proficiency of at least 60 words per minute.
• General understanding of business protocols.
• Commitment to confidentiality.

SOFTWARE-RELATED SKILLS:

• Proficient in Microsoft Word and Excel.
• Familiarity with Microsoft PowerPoint is advantageous.
• Proficient in Microsoft Outlook.
• Ability to navigate integrated database applications and learn new software with basic training.

SCOPE OF POSITION:

The Reception Coordinator serves as the initial point of contact for the public. Responsibilities include answering phone inquiries, processing donations, distributing snacks to guests, logging visitor information into the system, and assisting staff with returning calls and providing support to guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond to incoming phone calls and identify appropriate resolutions.
• Process all incoming checks.
• Maintain departmental logs.
• Create and manage physical files as necessary.
• Update and maintain contact information.
• Generate reports as required.
• Oversee supply inventory.
• Provide administrative assistance to the department head.
• Perform additional administrative tasks as requested.
• Intake clients and keep daily service logs.
• Ensure compliance with policies in the reception area.
• Perform light janitorial duties as needed.
• Supervise and train front desk volunteers as necessary.

ADDITIONAL DUTIES:

When the reception area is managed by volunteers, additional responsibilities may include filing for other departments and making phone calls on behalf of the Social Services Coordinator.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
• Ability to grasp and manipulate objects such as files and file cabinet drawers.
• Ability to operate a telephone and a desktop or laptop computer.
• Ability to lift up to 25 lbs. (typically file boxes).
• Ability to access and retrieve information from a computer.
• Ability to comprehend written information.

Qualified individuals must be capable of performing the essential duties of the position with or without accommodation. Individuals with disabilities may request modifications or adjustments to the job or work environment to meet the physical requirements of the position. The Salvation Army will make reasonable efforts to accommodate such requests without causing undue hardship.

Equal Employment Opportunity

Women/Disabled/Minorities/Veterans

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The Salvation Army is an equal opportunity employer and does not discriminate against employees or applicants based on their inquiries about, discussions of, or disclosures regarding their own pay or the pay of others.