Sales Associate: On-Call Representative
2 months ago
Job Summary:
The Culinary Institute of America is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, utilizing effective sales techniques, and providing in-depth product knowledge in a specialty retail environment.
Key Responsibilities:
- Greet and welcome customers to the store with enthusiasm and create a positive shopping experience.
- Determine and understand customers' needs by asking open-ended questions and provide personalized recommendations.
- Explain the features and benefits of products, addressing individual customer needs and preferences.
- Suggest additional items utilizing sales skills to build multiple sales and increase average transaction value.
- Ring items on the point-of-sale system and bag merchandise appropriately to avoid damage.
- Thank customers for their patronage and provide a positive farewell.
- Follow through on customer requests and provide timely follow-up as needed.
- Regularly provide feedback to store managers on customer reaction to store and merchandise.
- Maintain the order and cleanliness of the store, including stocking and re-stocking of merchandise.
- Assist in the Shipping/Receiving Department with packing of shipments and receiving of merchandise.
- Perform other duties as assigned by management.
Requirements:
- High School Diploma or equivalent.
- Minimum of six (6) months retail or customer service experience.
Preferred Qualifications:
- Experience with point-of-sale systems.
- Prior experience selling cookware, dinnerware, cutlery, kitchen electrics, and bakeware products.
Essential Skills:
- Exemplary customer service skills.
- Excellent communication skills.
- Strong teamwork and interpersonal skills, with the ability to be adaptable, dependable, and handle multiple priorities simultaneously.
- Ability to work independently and in a team environment, maintaining collaborative relationships.
- High level of energy and self-motivation.
Working Conditions:
- Must be available to work nights, weekends, and holidays based on business needs.
- Regular work requires a great deal of climbing, standing, lifting, bending, and stretching for up to eight (8) hours per day.
- Ability to lift and carry up to 50 pounds.
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