Sales Associate: On-Call Representative

2 months ago


Napa, California, United States The Culinary Institute of America Full time

Job Summary:

The Culinary Institute of America is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, utilizing effective sales techniques, and providing in-depth product knowledge in a specialty retail environment.

Key Responsibilities:

  • Greet and welcome customers to the store with enthusiasm and create a positive shopping experience.
  • Determine and understand customers' needs by asking open-ended questions and provide personalized recommendations.
  • Explain the features and benefits of products, addressing individual customer needs and preferences.
  • Suggest additional items utilizing sales skills to build multiple sales and increase average transaction value.
  • Ring items on the point-of-sale system and bag merchandise appropriately to avoid damage.
  • Thank customers for their patronage and provide a positive farewell.
  • Follow through on customer requests and provide timely follow-up as needed.
  • Regularly provide feedback to store managers on customer reaction to store and merchandise.
  • Maintain the order and cleanliness of the store, including stocking and re-stocking of merchandise.
  • Assist in the Shipping/Receiving Department with packing of shipments and receiving of merchandise.
  • Perform other duties as assigned by management.

Requirements:

  • High School Diploma or equivalent.
  • Minimum of six (6) months retail or customer service experience.

Preferred Qualifications:

  • Experience with point-of-sale systems.
  • Prior experience selling cookware, dinnerware, cutlery, kitchen electrics, and bakeware products.

Essential Skills:

  • Exemplary customer service skills.
  • Excellent communication skills.
  • Strong teamwork and interpersonal skills, with the ability to be adaptable, dependable, and handle multiple priorities simultaneously.
  • Ability to work independently and in a team environment, maintaining collaborative relationships.
  • High level of energy and self-motivation.

Working Conditions:

  • Must be available to work nights, weekends, and holidays based on business needs.
  • Regular work requires a great deal of climbing, standing, lifting, bending, and stretching for up to eight (8) hours per day.
  • Ability to lift and carry up to 50 pounds.


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