Customer Service Representative
4 days ago
We are seeking a friendly and approachable individual to join our team as a Customer Service Representative in the tire industry. As a key member of our sales team, you will be responsible for working with customers, answering queries, and providing exceptional customer service.
The ideal candidate will have prior experience in customer service, account executive, sales representative, or account manager. They will possess strong communication skills, strategic planning abilities, and the ability to calculate figures and amounts accurately.
As a Customer Service Representative, you will work closely with customers to understand their needs and provide them with tailored solutions. You will also be responsible for maintaining a clean and organized showroom, educating customers on proper wheel and tire care, and processing warranty claims.
To be successful in this role, you must be able to multi-task at a high level, prospect new customers through various channels, and maintain a clean driving record. Our company offers competitive base pay, commissions, bonuses, and a complete benefits package.
Key Responsibilities:
- Greet and assist customers in the store day-to-day
- Maintain knowledge of inventory, vehicle fitments, tire types, and other relevant information
- Assist customers in finding in-stock wheel and/or tire packages for their vehicle
- Compile quote sheets for customers and review them prior to Accounts Management assisting with full agreement contract
- Process warranty claims for customers and inform them of payment options and program details
- Place phone calls to draw in new or previous customers and maintain a clean showroom
- Educate customers on proper wheel and tire care
- Other duties as assigned
Estimated Salary: $40,000 - $60,000 per year
RNR Tire Express is an equal opportunity employer and welcomes applications from qualified candidates regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
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