Customer Service Representative/Trainer Lead

1 day ago


Midland, Texas, United States Michigan Farm Bureau Full time

Michigan Farm Bureau: Seeking a Customer Service Representative/Trainer Lead

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The ideal candidate will lead our team in delivering exceptional customer service and training to ensure our agents have the tools and knowledge needed to succeed.

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About Us

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Michigan Farm Bureau is a leading organization dedicated to serving farmers, agricultural businesses, and rural communities. We strive to make a positive impact on the lives of our members and the community at large.

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Job Overview

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We are seeking an experienced Customer Service Representative/Trainer Lead who can provide comprehensive customer service and support to our agents. This role involves leading the field force for success by preparing information for independent contractor insurance agents to quote, sell, and service clients.

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Key Responsibilities:

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  • Assist customers and potential customers with questions regarding billing, insurance coverages, and member benefits.
  • Facing-to-face interaction with ASO Field Customer Service Representatives, Agent Staff, Agents, Managing Partners, and insureds.
  • Receive, process, and verify insurance and membership transactions.
  • Taking ownership of complaints and inquiries and proactively following through to resolution.
  • Accept and apply payments from customers, making bank deposits and handling all monies according to money handling procedures.

Requirements:

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  • A high school diploma or equivalent required.
  • Experienced computer usage and proven skills in Microsoft Outlook, Word, Excel, and PowerPoint required.
  • Demonstrated ability to learn new technologies required.
  • An active P/C license required or must be successfully obtained within 90 days of employment.
  • Keyboarding skills with accuracy required.
  • A willingness to pursue continuing job-related training and education required.

Compensation & Benefits:

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The estimated salary range for this position is $48,592 - $59,768 per year. Michigan Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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