IT System Specialist/Team Lead

1 week ago


Orlando, Florida, United States ServiceTec Full time
Job Title: Sr. IT System Specialist/Team Lead

Job Summary:
We are seeking a highly skilled IT System Specialist/Team Lead to join our team at ServiceTec International, Inc. The successful candidate will provide technical assistance to users of personal computers, networks, servers, portable devices, and peripheral devices in a predominantly Microsoft Windows environment with minor Apple OSX and iOS requirements.

Key Responsibilities:
Provide technical support and troubleshooting for IT systems and applications
Maintain and repair computer hardware and software
Assist with metrics reporting and internal escalation
Collaborate with the local team to ensure smooth IT operations
Stay up-to-date with the latest technology trends and advancements

Requirements:
College diploma or university degree in Computer Science, Information Technology, or related field
5 years equivalent work experience in a technical support or service desk role
Proven experience in managing or leading technical teams
Strong knowledge of Microsoft Office 365, MS Windows, and Windows-based software
Thorough knowledge of computer hardware diagnostics and repair
Experience with installation, maintenance, and troubleshooting of system hardware, software, desktop support, and printers
Valid driver's license
Ability to carry tools, test equipment, and replacement equipment (up to 50lbs) independently and unaided
A+, Net+, MCP, MCSE, or relevant certifications preferred

Benefits:
Excellent healthcare benefits
401K including an employer match
Paid time-off and sickness leave
Paid Military Leave

Company Overview:
ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world's airport and airline industries. We operate globally with headquarters in the UK and the USA, and offices in Canada, Netherlands, Germany, and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor, and support business and mission-critical IT systems.

ServiceTec Culture:
We value our employees, believing they should be treated fairly, with courtesy and respect. We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible. We consistently recognize those employees who go 'above and beyond.'
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