Service Coordinator

2 weeks ago


Raynham, Massachusetts, United States Route 44 Hyundai - Raynham Full time
Job Overview

A Service Advisor position has become available at Route 44 Hyundai - Raynham. This exciting opportunity involves overseeing the service order process and ensuring customers receive prompt, courteous, and effective service.

Key Responsibilities
  • Coordinate service orders and flow of Drive Lane to guarantee customer satisfaction
  • Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression
  • Provide exceptional support for owner inquiries to prevent miscommunication
  • Ensure daily inventory of technicians' time is consistently sold to service customers
  • Distribute work between technicians efficiently to optimize productivity
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Success Index at or above company standards
  • Assist in diagnosing vehicle problems; order necessary parts and tools
  • Oversee administration of warranty claims as well as training and supervising of service department
  • Reinforce company policies and adhere to company standards
Requirements
  • Organized and friendly personality
  • Ability to manage others effectively
  • Strong time management skills
  • Fantastic communication skills with customers
  • Professional appearance
  • Consistent record of service and sales success
  • Strong customer satisfaction results
  • Team-oriented and self-motivated
  • Able to work with minimal supervision

$55,000 - $65,000 per year, depending on experience.



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