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Automotive Service Writer Specialist

1 month ago

Fairfield, United States Valvoline Instant Oil Change Full time

Role Overview

As an Automotive Service Writer, you will play a key role in ensuring the success of our team by providing exceptional customer service and working closely with our technicians to diagnose and repair vehicles.

Responsibilities

  • Communicate directly with customers to understand their vehicle issues and relay this information to our technicians.
  • Suggest maintenance and repair services to customers based on vehicle diagnosis.
  • Maintain accurate records of customer interactions and vehicle repair history.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple customers simultaneously.
  • Collaborate with our technicians and management team to resolve customer issues and improve overall service quality.

Requirements

We are looking for candidates with:

  • At least two years of experience in the automotive industry.
  • Excellent communication and interpersonal skills.
  • Able to work in a team environment and provide exceptional customer service.
  • Reliable transportation to and from work.

Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • Competitive hourly rate.
  • Ongoing training and development opportunities.
  • Health insurance, including dental, vision, and medical coverage.
  • Paid vacation and holidays.
  • Matching 401(k) plan.
  • Company-provided uniforms and safety shoes.
  • Tuition reimbursement, including technical certifications.