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Automotive Customer Service Specialist

2 months ago

Gettysburg, Pennsylvania, United States Renn Kirby Auto Group Full time
About the Role

We are seeking a highly skilled and customer-focused Automotive Customer Service Representative to join our team at Renn Kirby Auto Group. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences and ensuring our customers leave with a smile.

Key Responsibilities
  • Manage and respond to customer inquiries in a timely and professional manner
  • Assist customers with vehicle-related questions, concerns, and requests
  • Provide accurate and detailed information about products, services, and promotions
  • Resolve customer complaints and issues with empathy, patience, and efficiency
  • Maintain customer records and documentation accurately and securely
  • Collaborate with other team members to ensure seamless customer experiences
Requirements
  • Prior experience in customer service or a related field preferred
  • Knowledge of automotive industry and vehicles
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to multitask and prioritize tasks effectively
  • Proficient computer skills
What We Offer
  • Competitive compensation package
  • Health, dental, and vision insurance options
  • Retirement savings plan
  • Paid time off and holidays
  • Employee discounts
  • Opportunities for career growth and development
About Us

Renn Kirby Auto Group is a reputable automotive dealership located in Gettysburg, Pennsylvania. We specialize in offering a wide selection of quality vehicles and exceptional customer service. Our team is dedicated to providing a positive and enjoyable car buying and service experience for our customers.

We are an equal opportunity employer and welcome applications from diverse candidates. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.