Assistant Branch Manager I

2 days ago

Klamath Falls, Oregon, United States Umpqua Bank Full time
About Us:

Umpqua Bank is a leading western-based regional bank with over $50 billion in assets under management. We offer a unique brand of relationship banking and a culture where associates thrive. Our core values include Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships. We are committed to employing, engaging, and developing a diverse workforce.

About the Role:

This position works closely with the branch manager to achieve branch- and Bank-established goals. The assistant branch manager manages a team responsible for exceptional customer service, operational soundness, and generating revenue for the branch and Bank. Key responsibilities include:

  • Acting as a backup to the personal banking team to open new accounts, receive loan requests, and gather credit-related information.
  • Ensuring the branch is operationally sound.
  • Ensuring client service specialists are trained and competent in explaining all products and services offered.
  • Monitoring sales and service goals.
  • Processing and overseeing technical tasks such as opening and closing the branch, overdraft monitoring, wire transfers, and collections.
  • Routinely providing guidance and training to the branch team.
  • Resolving conflicts with minimal help.
  • May back up new accounts and client service specialist lines.
  • Responsible for satisfactory audits.
  • Frequently servicing complex accounts.
  • Actively coaching and mentoring the team to deepen customer relations.
  • Working with the branch manager to identify business development opportunities.
  • Other projects and responsibilities as assigned.


About You:

We are seeking a highly skilled and experienced professional with a strong background in retail banking and management. Key qualifications include:

  • A high school diploma or equivalent.
  • Two years of retail banking experience or equivalent transferrable skills and experience.
  • Some management experience.
  • Proficiency with Microsoft Office and any banking software used in the branch.
  • Training and mentoring skills.
  • Customer-focused service and sales skills.
  • Understanding of consumer and small business lending.
  • Overall knowledge of bank operations.
  • Previous client service specialist experience.
  • Bachelor's degree, preferred.
  • Bilingual, preferred.


Workstyle: Fully onsite.

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $26.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process. We offer eligible associates comprehensive healthcare coverage, a 401(k)-retirement savings plan with employer match, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

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