Clinical Operations Manager

4 weeks ago

Valdosta, Georgia, United States BrightSpring Health Services Full time
Job Summary

The Clinical Manager is responsible for overseeing the day-to-day clinical operations to ensure quality of care & services, regulatory compliance, support of business development & growth, achievement of key performance indicators, and quality outcomes.

Key Responsibilities
  • Conducts/participates in quarterly quality improvement meetings, reviews pertinent available data, identifies trends and oversees the implementation of improvement plans
  • Collaborates with Branch Director in the implementation of quality improvement activities and corrective action plans
  • Provides feedback to Operations management regarding necessary changes and revisions relating to care provision
  • Accountable to ensure all clinical staff appropriately and successfully complete orientation and all required in-services
  • Responsible for the oversight of and response to external and internal surveys and audits within assigned area relating to the quality of care and clinically related KPIs in collaboration with operations leadership
  • Acts as a resource and has a working knowledge of payer requirements relating to the provision of care and documentation guidelines
  • Completes documentation and chart reviews to identify variances in standardized care and care processes and to identify areas for improved performance related to patient care and the organization
  • Holds case conferences to ensure oversight of care, coordination of services and that standards are met
  • Ensures documentation standards are met per company standards and to support quality standards, coverage, and reimbursement
  • Ensures that care is coordinated with all involved in patient care
  • Identifies variances in standardized care and care processes to identify areas for improved performance related to patient care
  • Ensures compliance with regulatory, payer and company requirements
  • Facilitates the development of performance improvement action plans, based on available data (e.g., survey results, QAPI and clinical record reviews)
  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
  • Oversees and directs the selection and hiring of clinical staff
  • Conducts interviews and makes hiring decisions
  • Ensures staff competency and performance
  • Ensures assigned staff are evaluated fairly and timely in accordance with company performance evaluation procedures
  • Ensures direct, on-site supervision for all staff per company requirements
  • Responsible for achieving organizational performance and retention goals among clinical staff
  • Serves as a resource in assisting the field staff with problem solving to provide the most appropriate care for the patient
  • Serves as a coach, mentor, and role model to all professional and direct-care staff
  • Ensures adequate numbers of preceptor staff to provide development and mentoring of staff clinicians and direct-care staff
  • At least one preceptor clinician is trained to provide back up for the clinical manager position
  • Other duties as assigned - may be asked to perform patient visits and perform on-call/after-hours duties in the event of staffing issues
Requirements
  • Bachelor's Degree preferred in Nursing or Physical Therapy from an accredited school of nursing or therapy
  • Licensed Registered Nurse (RN) or Physical Therapist (PT) in good standing and currently licensed by the State
  • Less than two years clinical experience, and at least one year in related management/supervisory role in home health care
  • Current CPR certification
  • Must meet all agency requirements for pre-employment as required by the company and/or State regulations
  • Ability to use company documentation systems
  • Ability to communicate (verbally and written) with all levels of personnel, internal and external to the company
  • Ability to work independently as well as part of a team
  • Capable of working responsibly with highly confidential
About Our Line of Business

Adoration Home Health and Hospice provides quality and compassionate services in the comfort of home, providing support for patients, families and caregivers in their time of need.

We empower patients to live with dignity, find a sense of fulfillment, and celebrate with their families a life well-lived.

Our employees and caregivers are proud to be a part of the Adoration team and the mission of our company.

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