Customer Business Manager

1 week ago


Merced, California, United States GTT, LLC Full time
Job Description

We are seeking a highly skilled and experienced Customer Business Manager to join our team at GTT, LLC. As a key member of our organization, you will be responsible for overseeing the overall performance of our on-site FM team and ensuring customer satisfaction and operational efficiency.

Key Responsibilities:
  • Contract and Customer Management: Understand and execute contract terms, ensuring customer expectations are met.
  • Project Management: Manage construction activities, including reviewing drawings, participating in design meetings, and conducting inspections.
  • Team Leadership: Select, train, and manage a team of qualified professionals to deliver exceptional service.
  • Performance Metrics: Establish, track, and analyze performance metrics to identify areas for improvement.
  • Communication: Foster strong relationships with customers and team members through effective communication.
  • Continuous Improvement: Implement processes and strategies to enhance efficiency and customer satisfaction.
Requirements:
  • Bachelor's degree in Electrical or Mechanical Engineering or equivalent experience.
  • Proven track record in facility management with a focus on customer service.
  • Strong project management skills and ability to lead multidisciplinary teams.
  • Excellent communication and interpersonal skills.
  • Experience with BOMA or IFMA designations preferred.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Work with a dynamic and innovative team.
  • Medical, Vision, and Dental Insurance Plans
  • 401k Retirement Fund


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