Healthcare Support Specialist

1 week ago

Chardon, Ohio, United States Beacon Orthopaedic Partners MSO LLC Full time
Job Overview

Position Summary:

The role entails performing essential medical assistant functions, which include patient interaction, liaising with healthcare professionals, and maintaining cleanliness in examination areas. The position also involves managing communications from physicians.

Key Responsibilities:

General Duties:

  • Participate in departmental or organizational meetings as required.
  • Exhibit sound judgment in addressing any concerns or ambiguous findings.
  • Collaborate effectively with colleagues in a constructive and supportive manner.
  • Adapt to changing circumstances with flexibility, including reprioritizing tasks as needed.
  • Complete mandatory annual training sessions.
  • Understand and comply with all organizational policies and procedures.
  • Follow established safety protocols to maintain a secure work environment, identifying and reporting any potential hazards.

Specific Responsibilities:

  • Complete electronic medical record (EMR) intake during patient visits.
  • Guide patients to examination rooms.
  • Review health histories and physicals for new patients or new medical issues prior to physician consultations.
  • Provide medical assistance as required, including casting, suture removal, and administering injections.
  • Offer guidance to patients regarding cast-related issues.
  • Assist with requests for physical therapy, work absence documentation, and school notes.
  • Assign appropriate coding for procedures performed and diagnoses established by the physician, documenting on the encounter form.
  • Verify the accuracy and completeness of the encounter form, ensuring all procedures and supplies are recorded.
  • Manage and respond to medical inquiries and prescription requests from patients, documenting in their records.
  • Facilitate communication between physicians and staff.
  • Ensure compliance with OSHA regulations regarding biohazardous waste disposal.
  • Order necessary medical supplies as required.
  • Assist with the organization of medical records when needed.
  • Safely dispose of expired medications.
  • Coordinate scheduling for outpatient tests and pre-certifications for various imaging procedures.
  • Maintain cleanliness and organization of examination rooms and clinic workspaces for subsequent appointments.

Additional Responsibilities:

  • Travel to various locations as necessary.
  • Support scheduling for outpatient tests and pre-certifications.

Other Duties:

  • Obtain MRI and X-ray results for physician review and diagnosis.
  • Communicate with ancillary services to ensure follow-up care and enhance interdepartmental communication.
  • Develop an efficient process for conveying messages, whether written or verbal, to patients after physician review.

Physical Requirements:

The position requires the ability to frequently hear and communicate verbally, see both near and far, read and comprehend information, and perform physical activities such as standing, sitting, walking, reaching, and handling materials.

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