Customer Service Representative

3 weeks ago


Bakersfield, California, United States PAS Associates Full time
Job Description">

About the Role: We are seeking a dedicated Customer Service Representative to join our team at PAS Associates. As a key member of our customer-facing team, you will play a vital role in ensuring our valued customers receive exceptional service, support, and training.

Responsibilities:

  • Work closely with the Sales department to monitor project activity and assist customers in achieving their goals.
  • Collaborate with the Accounting department to ensure accurate billing of any customer concerns or issues.
  • Stay up-to-date on product lines to provide expert advice and recommendations to customers.
  • Develop contractual relationships between the company and customers for services such as monitoring, certifications, and repairs.
  • Analyze customer complaints and recommend procedures to improve efficiency and reduce complaints.
  • Visit out-of-warranty commercial accounts to offer new or renewed service contracts, conduct quality feedback surveys, and identify second sales opportunities for the Sales department.
  • Post yard signs and permit stickers at customer facilities as required.
  • Identify potential business opportunities for system upgrades and minor additions to customer equipment.
  • Provide timely and accurate information to the Sales department regarding future business opportunities.
  • Follow up on outstanding issues within 48 hours to ensure job completion.
  • Compile and report information on customer complaints, jobs well done, and potential business opportunities to the Vice President of Administration.
  • Maintain confidential customer transaction records, including call lists, unit problems, and manufacturing issues.
  • Ensure end-users understand products and provide necessary training, maintaining training records and revising the training syllabus as needed.
  • Foster a positive work environment that promotes harmony and employee morale throughout Tel-Tec Security Systems, Inc., and Tel-Tec Monitoring, Inc.


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