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Customer Service Representative

2 months ago

Orlando, Florida, United States Renewal by Andersen Full time
Position Overview

At Renewal by Andersen, we are seeking dedicated individuals to join our Inside Sales Center (ISC) team.

Key Responsibilities:

The primary role involves assisting the ISC team in enhancing the conversion of calls, inquiries, and leads into scheduled appointments through a structured appointment-setting approach.

This position requires a commitment to working in a professional environment five days a week.

What We Provide:

  • Competitive hourly wage plus weekly performance bonuses, averaging $16-$17 per hour
  • A supportive and casual work atmosphere
  • Comprehensive Health, Dental, Vision, and Life Insurance
  • Daytime working hours
  • Flexible scheduling options, including Sunday - Thursday or Tuesday - Saturday
  • Paid Time Off and Holidays
  • Opportunities for professional development and career advancement
Qualifications:

  • Handle inbound calls related to customer service inquiries and leads
  • Manage the Appointment Calendar to ensure optimal scheduling
  • Conduct outbound warm calls to prospective clients and previous customers to generate additional leads
  • Provide exceptional customer service in line with Renewal by Andersen's Signature Service standards
  • Maintain an average of 22+ outbound call attempts per hour
  • Typing proficiency of at least 30 words per minute

At Renewal by Andersen, we value integrity, alignment, achievement, balance, and commitment. If these principles resonate with you, we encourage you to consider a career with us. We are a leading provider of premium window and door replacement solutions, offering our employees a chance to thrive in a dynamic industry with numerous growth opportunities.


We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.