IT Service Delivery Manager

3 weeks ago

Warren, United States ICONMA, LLC Full time
Job Summary

We are seeking an experienced IT Service Delivery Manager to join our team at ICONMA, LLC. As a key member of our IT organization, you will be responsible for managing integrated IT services for our assigned sites, working closely with Performing Service Provider (PSP) resources to provide effective integrated services.

Key Responsibilities
  • Understand business unit objectives and the role of each site in achieving those objectives
  • Manage the delivery of services to meet business requirements for each critical system at a site
  • Develop strong collaborative relationships with IT, SIAM, PSP, and business teams to ensure effective IT services
  • Engage IT strategic teams to manage business client operational escalations
  • Establish and maintain regular communications with business clients regarding local IT service activities
  • Ensure effective local/assigned site IT change management execution, following the ITIL framework and Client/SIAM standards and processes
  • Understand local and regional legal requirements and act as the focal point for the execution of queries, audit, and other formal governance processes
  • Provide local support for Business Continuity and Disaster Recovery Planning, coordination, and testing activities
  • Support other IT teams with local insights into service delivery performance, recommendations for improvements, and execution of agreed actions
  • Support IT financial processes for provisioning of services, including creation of purchase requisitions, purchase orders, appropriation request approvals, invoice review and approval, and invoice payment performance
Requirements
  • Bachelor's degree in computer science, Information Technology, or a related field
  • Proven experience (7 years) in ITSM configuration management, CMDB management, and process design
  • In-depth knowledge of ITIL practices, specifically Configuration Management and related processes
  • Strong understanding of IT assets (hardware and software) and service relationships within a CMDB context
  • Experience with ITSM tools and CMDB platforms (ServiceNow)

  • IT Service Delivery Manager

    4 weeks ago

    Warren, United States EPITEC Full time

    Job Overview:The Service Delivery and Integration Manager will be a key leader and communicator, responsible for ensuring integrated IT service delivery for assigned sites. This role will manage day-to-day IT operational support and minor enhancements, collaborating with IT staff, SIAM, and Performing Service Provider (PSP) resources.Key...

  • IT Service Delivery Manager

    3 weeks ago

    Warren, United States ICONMA, LLC Full time

    Job SummaryWe are seeking an experienced IT Service Delivery Manager to join our team at ICONMA, LLC. The successful candidate will be responsible for managing integrated IT services for assigned sites, working closely with Performing Service Provider (PSP) resources to provide effective integrated services.Key ResponsibilitiesCoach, counsel, and mentor...

  • Service Delivery Manager

    4 weeks ago

    Warren, United States SilverWorks Full time

    About the RoleWe are a dynamic company in the IT services sector, and we're looking for a skilled Service Delivery Manager to support our clients in accelerating their digital transformation.Key ResponsibilitiesOversee the successful delivery of IT services to clientsManage incident, problem, and change management according to ITILBuild long-term customer...

  • IT Service Delivery Manager

    3 weeks ago

    Warren, United States ICONMA, LLC Full time

    Job SummaryWe are seeking an experienced IT Service Delivery Manager to join our team at ICONMA, LLC. As a key member of our IT organization, you will be responsible for managing integrated IT services for our assigned sites, working closely with Performing Service Provider (PSP) resources to provide effective integrated services.Key...

  • IT Service Delivery Manager

    4 weeks ago

    Warren, United States ICONMA Full time

    Job SummaryWe are seeking an experienced IT Service Delivery Manager to join our team at ICONMA. The successful candidate will be responsible for managing integrated IT services for assigned sites, working closely with Performing Service Provider (PSP) resources to provide effective integrated services.Key ResponsibilitiesService Delivery: Manage integrated...

  • IT Service Delivery Manager

    4 weeks ago

    Warren, United States ICONMA Full time

    Manage integrated IT services for their assigned sites, working with Performing Service Provider (PSP) resources—coach, counsel and mentor suppliers as required to provide effective integrated services Understand, for each business unit, what their overall business plans are and the role each site has in achieving those objectives For each critical...

  • IT Service Delivery Manager

    3 weeks ago

    Warren, United States ICONMA Full time

    Manage integrated IT services for their assigned sites, working with Performing Service Provider (PSP) resources-coach, counsel and mentor suppliers as required to provide effective integrated services Understand, for each business unit, what their overall business plans are and the role each site has in achieving those objectives For each critical...

  • IT Service Delivery Manager

    2 days ago

    Warren, United States ICONMA Full time

    As a key member of the ICONMA team, you will be responsible for managing integrated IT services for assigned sites. This involves working closely with Performing Service Provider (PSP) resources to provide effective integrated services. Your role will also involve understanding the overall business plans of each business unit and identifying opportunities to...

  • IT Service Delivery Manager

    2 weeks ago

    Warren, United States ICONMA, LLC Full time

    Manage integrated IT services for their assigned sites, working with Performing Service Provider (PSP) resources-coach, counsel and mentor suppliers as required to provide effective integrated servicesUnderstand, for each business unit, what their overall business plans are and the

  • IT Program Manager

    3 weeks ago

    Warren, United States Acro Service Corp. Full time

    Position summary: The Service Delivery and Integration Manager will be an effective leader and communicator overall. She/he will be a proven team leader, able to conceptualize, plan, document, and communicate efficiently. Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees or certifications are a plus. Proven...

  • IT Program Manager

    2 weeks ago

    Warren, United States Acro Service Corp Full time

    The Service Delivery and Integration Manager will be an effective leader and communicator overall. She/he will be a proven team leader, able to conceptualize, plan, document, and communicate efficiently.• Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees or certifications are a plus.• Proven experience (7...

  • IT Program Manager

    4 weeks ago

    Warren, United States Acro Service Corp Full time

    The Service Delivery and Integration Manager will be an effective leader and communicator overall. She/he will be a proven team leader, able to conceptualize, plan, document, and communicate efficiently.• Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees or certifications are a plus.• Proven experience (7...

  • Seasonal Package Delivery Driver

    2 weeks ago

    Warren, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Casual Package Deliver Driver SHIFT YOUR TEAM Who exactly are casual UPS Package Delivery Drivers? They're the ones who drive our familiar brown trucks, bringing packages great and small to our customers.Submit your CV and any additional required information after you have read this description by clicking on the application button.They're...

  • Seasonal Package Delivery Driver

    3 weeks ago

    Warren, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Casual Package Deliver Driver SHIFT YOUR TEAM Who exactly are casual UPS Package Delivery Drivers? Theyre the ones who drive our familiar brown trucks, bringing packages great and small to our customers. Theyre a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being behind the wheel! SHIFT YOUR SKILLS ...

  • Seasonal Package Delivery Driver

    3 weeks ago

    Warren, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Casual Package Deliver Driver SHIFT YOUR TEAM Who exactly are casual UPS Package Delivery Drivers? Theyre the ones who drive our familiar brown trucks, bringing packages great and small to our customers. Theyre a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being behind the wheel! SHIFT YOUR SKILLS ...

  • Seasonal Package Delivery Driver

    3 weeks ago

    WARREN, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Casual Package Deliver Driver SHIFT YOUR TEAM Who exactly are casual UPS Package Delivery Drivers? They’re the ones who drive our familiar brown trucks, bringing packages great and small to our customers. They’re a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being behind the wheel! ...

  • Seasonal Package Delivery Driver

    3 weeks ago

    Warren, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Casual Package Deliver Driver SHIFT YOUR TEAM Who exactly are casual UPS Package Delivery Drivers? They’re the ones who drive our familiar brown trucks, bringing packages great and small to our customers. They’re a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being behind the wheel! ...

  • Seasonal Package Delivery Driver

    4 weeks ago

    Warren, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Casual Package Deliver Driver SHIFT YOUR TEAM Who exactly are casual UPS Package Delivery Drivers? Theyre the ones who drive our familiar brown trucks, bringing packages great and small to our customers. Theyre a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being behind the wheel! SHIFT YOUR SKILLS ...

  • Seasonal Package Delivery Driver

    3 weeks ago

    Warren, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Casual Package Deliver Driver SHIFT YOUR TEAM Who exactly are casual UPS Package Delivery Drivers? They’re the ones who drive our familiar brown trucks, bringing packages great and small to our customers. They’re a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being behind the wheel! SHIFT YOUR...

  • Seasonal Package Delivery Driver

    2 weeks ago

    Warren, United States United Parcel Service Full time

    Job DescriptionSHIFT YOUR FUTURE Casual Package Deliver Driver SHIFT YOUR TEAM Who exactly are casual UPS Package Delivery Drivers? They’re the ones who drive our familiar brown trucks, bringing packages great and small to our customers. They’re a friendly, physically active crew who enjoy fast-paced work, being outdoors, and being behind the wheel!...