Member Service Representative
1 day ago
The Automobile Club of Southern California is seeking a skilled Member Service Representative to join our team. As a key member of our branch, you will be responsible for providing exceptional service to our members, ensuring their needs are met and exceeding their expectations.
Key ResponsibilitiesThis role involves providing DMV and Notary services to members, as well as supporting the branch at reception with tasks such as member check-in and distribution of maps and tour books. You will also be responsible for supporting other branch functions in travel, including hotel and car reservations, as well as domestic hotel packages.
RequirementsTo be successful in this role, you will need:
- High School GED or equivalent required
- 1-3 years customer service experience preferred
- Moderate knowledge of Auto Club products and services, particularly in areas such as travel counseling, publications, maps, and routing
- Moderate skill required in operating additional Branch equipment, including key cutter machines and passport equipment
- General typing, Windows, Microsoft Office, Outlook, and Internet/Intranet access skills required
- General knowledge of Club systems required
- Notary Public certification within 1 year required
The starting salary for this position is $22-$23 per hour. In addition, you will be eligible to participate in our incentive program based on your team and individual performance. We offer a range of benefits, including health coverage for medical, dental, and vision, a 401(K) saving plan with company match, pension, tuition assistance, PTO for community volunteer programs, wellness program, and employee discounts.
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