Customer Service and Operations Expert

3 days ago


Richardson, Texas, United States Agile People and Payroll LLC Full time
About Agile People and Payroll LLC

We value diversity and inclusivity as strengths that make our teams successful. As a Operations Support Specialist, you will be part of a passionate team dedicated to helping employees reach their full potential.

Job Description

This is a dynamic role where you will handle inquiries, resolve issues, and ensure customer satisfaction while adhering to company policies and procedures. You will be an integral part of our call center operations, working with various communication channels to support our customers.

Key Responsibilities
  • Handle inbound and outbound customer calls, emails, and chats in a professional and courteous manner.
  • Analyze customer inquiries, assess their needs, and provide accurate information or solutions.
  • Follow predefined scripts and procedures to ensure consistency in customer interactions and adherence to compliance regulations.
  • Document all customer interactions accurately and thoroughly in our database or CRM system.
Salary and Benefits
  • Base Rate: $23-$25 per hour
  • Above Industry Average Compensation package
  • A Comprehensive Employee Benefits Package (Health, Dental, Vision Insurance + 401k)


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