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Customer Service Ambassador

2 months ago

Medford, Massachusetts, United States Wegmans Food Markets Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our Service Desk team as a Customer Service Ambassador. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a positive shopping experience for our customers.

Key Responsibilities:

  • Engage with customers in a friendly and professional manner, making eye contact and smiling
  • Proactively offer assistance and services to customers, thanking them for shopping at Wegmans
  • Partner with departments to ensure questions are answered and problems are resolved
  • Properly bag items to ensure products arrive at their destination in the condition they left the store

What We Offer:

At Wegmans, we believe in putting our people first and offering competitive pay and a variety of benefits and perks. Our comprehensive benefits package includes:

  • Comprehensive health care benefits
  • Paid time off (PTO) to help you balance your personal and work life
  • Higher premium pay rates for working Sundays or on recognized holidays
  • A generous scholarship program to help employees meet their educational goals
  • LiveWell Employee & Family program to support your emotional, work-life, and financial wellness
  • Exclusive discounts on electronics, entertainment, gym memberships, travel, and more

Why Wegmans:

We are proud to be a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards, and making a difference in the community. Our family-like atmosphere of shared support, leaders who have your best interest at heart, and growth as part of everything we do make Wegmans the place for you to do what you love—and love what you do.