Ostomy Care Specialist

5 days ago


Fort Wayne, Indiana, United States Ostoform Full time
Job Title: Consumer Care Specialist

At Ostoform, we are seeking a highly skilled Consumer Care Specialist to join our dynamic team. As a key member of our customer support team, you will play a vital role in ensuring the satisfaction of our customers and the success of our business.

Job Summary:

The Consumer Care Specialist will be responsible for providing exceptional customer service to our end-users, addressing their queries, and providing solutions to their challenges. You will work closely with our R&D team to gather feedback and insights from customers, which will inform our product development and improvement initiatives.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries via phone, email, or other communication channels.
  • Collaborate with the R&D team to gather customer feedback and insights, and document this information in accordance with our quality procedures.
  • Implement relevant purchasing and sales procedures and controls within our Quality Management System.
  • Support the R&D team by sharing customer experiences and providing valuable insights.
Requirements:
  • Solid communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Attention to detail, with a focus on delivering high-quality results.
  • Dependable and trustworthy, with a strong work ethic.
  • Multi-tasking and project management skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in MS Word, MS Excel, and the ability to navigate CRM systems.
What We Offer:

We offer a competitive hourly rate of $20-$25, depending on the candidate, and the opportunity to transition into a full-time position. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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