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Parts Specialist

2 months ago

Suffolk, Virginia, United States Lawrence Companies Full time

Position Summary

We are seeking a highly motivated and customer-focused individual to join our Parts Department in Suffolk, VA. This role offers opportunities for growth and development, including potential management positions for the right candidate.

Key Responsibilities:

* Provide exceptional customer service to internal and external customers
* Adhere to all parts department guidelines and procedures
* Demonstrate a service-first mentality and think creatively to resolve customer issues

Requirements:

* Receive and store morning deliveries in designated bin locations
* Communicate with customers regarding order completion
* Maintain a well-stocked showroom, adhering to Lawrence Equipment guidelines
* Ensure housekeeping tasks are completed, including trash removal, sweeping, restocking restrooms, and keeping counters clean and clutter-free
* Foster relationships with customers and offer additional solutions
* Timely follow-up with internal and external customers
* Collaborate with management on monthly promotions
* Effectively communicate with management, coworkers, customers, and vendors