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Client Services Associate

2 months ago

Westlake Village, California, United States Crunch Fitness Full time
Reports to:
  • Manager
Requirements:
  • Fluent in English
  • Proficient reading and writing skills
  • Computer Skills
Special Skills:
  • Exceptional customer service abilities
Responsibilities:
  • Membership Sales
  • Welcome all members and guests with a friendly demeanor and bid them farewell as they leave the facility
  • Check in all members and guests following company protocols
  • Manage communication through club software during member check-in
  • Answer phone calls in a courteous, helpful, and professional manner
  • Inform members and guests about special events
  • Foster an environment that makes members feel appreciated
  • Address all member inquiries or escalate to a manager when necessary
  • Maintain a professional attitude at all times
  • Promote retail products
  • Coordinate member services such as tanning
  • Process payments for member services in line with company policies
  • Be knowledgeable about club facilities, services, and schedules
  • Keep a tidy and organized workspace
  • Assist in various projects as assigned by club management
  • Adhere to all policies and procedures outlined in the Employee Handbook
  • Perform opening and closing tasks
Meetings:
  • Participate in Monthly or Weekly Department Meetings
  • Engage in Employee Training Meetings

Crunch Fitness seeks dynamic and enthusiastic individuals who are passionate about health and fitness to become part of our team.

At Crunch, we believe in merging work, fitness, and enjoyment. Joining our team is more than just a job; it’s a chance to motivate others to achieve their fitness aspirations. Our 'No Judgments' philosophy attracts a diverse and inclusive group of professionals, making Crunch an exceptional workplace.

Crunch is a fitness center that emphasizes making serious exercise enjoyable by blending fitness with entertainment, and championing a philosophy of No Judgments. Our facilities are equipped with cutting-edge cardio and strength training equipment, a weight room, full-service locker rooms with showers, tanning booths, HydroMassage beds, and a comprehensive schedule of Crunch's signature classes, including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.