Customer Service Representative

1 week ago


Scarborough, Maine, United States Giri Hotel Management LLC Full time

We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional service to our guests, handling room reservations, and resolving any issues that may arise.

About Us:

Giri Hotels Management LLC offers a dynamic and supportive work environment, where our employees can grow and develop their careers. Our commitment to excellence and customer satisfaction sets us apart from other hotel companies.

Responsibilities:

  • Manage online, phone, and in-person room reservations
  • Welcome guests, check them in/out, and provide hotel amenities information
  • Process guest payments and resolve payment discrepancies
  • Explain local attractions and services to guests
  • Work with the team to ensure guest rooms meet hotel standards

Requirements:

  • Hotel front desk or hospitality experience preferred
  • Excellent communication and interpersonal skills


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