Patient Access Manager

2 months ago


St Louis, Missouri, United States Mercy Full time
Job Summary

We are seeking a highly skilled and experienced Patient Access Manager to join our team at Mercy. As a key member of our healthcare operations team, you will be responsible for managing and coordinating department activities for our Patient Access areas.

Key Responsibilities
  • Department Management: Manage and coordinate department activities for Patient Access areas, ensuring seamless operations and exceptional customer service.
  • Regulatory Compliance: Maintain current knowledge of regulatory agency requirements, including Joint Commission, CMS, HIPAA, and EMTALA, to ensure compliance and minimize risk.
  • Process Improvement: Lead process improvement initiatives and participate in benchmarking to ensure that assigned areas meet departmental goals and objectives.
  • Team Leadership: Develop and implement new policies and procedures to improve workflow and effectiveness of the department, while cultivating a positive team approach.
  • Communication: Act as a resource for internal and external customers, delivering exceptional service and maintaining effective communication channels.
Requirements
  • Education: High School Diploma or equivalent required; Bachelor's degree in business or related field preferred.
  • Experience: Previous management experience required; experience with software and systems used in the department preferred.
  • Skills and Knowledge: Good interpersonal and communication skills, verbal and written; self-starter with ability to work independently; highly motivated and organized, requiring little direction; good investigative and problem-solving skills.
What We Offer

At Mercy, we offer a comprehensive benefits package, including day-one comprehensive health, vision, and dental coverage, PTO, tuition reimbursement, and employer-matched retirement funds.

We are committed to providing a supportive community that will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the healthcare experience through advanced technology and innovative procedures.


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