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Service Equipment Specialist

2 months ago

Pittsburgh, Pennsylvania, United States Tennant Full time

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With over $1 billion in revenue, Tennant Company stands as a prominent name in the cleaning equipment sector.

For the last century and a half, we have been dedicated to crafting and producing innovative and eco-friendly solutions for our clientele.

At Tennant Company, we prioritize stewardship and aim to foster a cleaner, safer, and healthier environment.

With manufacturing, operations, sales, service, and support functions spread worldwide, your career journey at Tennant can lead you to unexpected opportunities.


Are you ready for a fresh challenge? If you take pleasure in problem-solving, utilizing mechanical skills, thinking outside the box, and acquiring new knowledge in a dynamic, stimulating, and fulfilling setting, we have a Service role for you.

If you're eager to contribute to a cleaner, healthier, and safer world, apply below.

Our Service team, consisting of over 500 technicians across the United States and Canada, is a key differentiator. Working at client facilities, our service specialists maintain, troubleshoot, and repair battery, engine-powered, and robotic Tennant products.

As a Service Equipment Specialist with Tennant, you will identify equipment issues and determine the necessary steps to restore functionality.

By delivering exceptional communication and craftsmanship to our clients, our Service Specialists are invaluable assets to Tennant Company.


A Day in the Life: Conduct preventative maintenance and tackle complex challenges by diagnosing and repairing mechanical, electrical, hydraulic systems, and combustion engine issues on customer-owned Tennant products and similar competitor models.

Manage your territory and organize your daily agenda, including reaching out to clients to schedule all service activities, ensuring clear communication regarding service expectations, timeline estimates, billing, and future service requirements.

Maintain comprehensive records of all service activities and business reporting documentation. Ensure cleanliness and organization of all Tennant Company property, including the company vehicle, tools, parts, inventory, and equipment. Adhere to all safety protocols and utilize appropriate personal protective equipment (PPE).

Collaborate with internal teams such as sales, customer service, technical support, field service assistance, and fellow technicians to enhance your success.

Experience a Day in the Life of a Service Professional at Tennant through an engaging video that showcases the challenges, achievements, and unique moments that drive our team forward.

Required Experience and Education: High school diploma or equivalent; valid driver's license in accordance with Tennant Company driving policy.

Minimum of 3 years of experience:

Troubleshooting and repairing combustion engines (LP, Diesel, or Gas); diagnosing and repairing mechanical and electrical systems; utilizing hand and power shop tools, equipment, and diagnostic devices.

Proficient in using a personal computer, MS Office Suite, and email.

Preferred Experience: Vocational training in automotive/diesel/electrical; prior experience and knowledge of mobile equipment (forklifts, heavy machinery, etc.); experience working directly with clients.

Physical Requirements: Ability to lift 60 pounds, with most items weighing between 2 and 20 pounds. Occasionally, may need to lift items weighing up to 90 pounds, with assistance for items over 60 pounds. Frequent sitting, standing, twisting, reaching, pushing, pulling, bending, stooping, kneeling, or squatting is required daily. Driving a van to and from client sites daily, including frequent driving periods of over 2 hours.

Tennant Company Offers: Competitive salary; performance-based incentive structure; comprehensive benefits package (eligible from the first day of employment); company service vehicle; cell phone and tablet; uniforms; specialized tools; extensive training program including ride-along, virtual, and factory-based training; Monday-Friday schedule promoting work-life balance.

Begin your journey with us. Let's transform how the world cleans.

Equal Opportunity Employer: Tennant Company is an equal opportunity employer. Employment decisions are based on individual skill, ability, reliability, productivity, and other factors essential to performance.

We do not discriminate based on race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political beliefs, or any other non-merit-based factors protected by state or federal law or local ordinance.