Bioprocess Equipment Service Specialist
4 weeks ago
Job Title: Field Services Engineer
We are searching for a dedicated Service Engineer to repair, install, and update all Thermo Fisher hardware and automation products under the Bioprocess Equipment & Automation division, along with consulting at customer sites.
Key Responsibilities:
- Provide instruments and equipment services, including installation, basic training, preventative maintenance, repair, and compliance services.
- Work closely with other departments to improve customer experience.
- Help to develop customer satisfaction through ensuring timely customer response times and problem resolution.
- Perform commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.
- Developing and maintaining positive relationships with customers in assigned territory.
- Help Service Sales Representative on service orders.
- Support product quality improvement.
Requirements:
- Bachelor's degree or above, major in computer technology, E/E, Automation, or biology, chemistry is preferable.
- University degree in a technical field (physics, optics, precision mechanics, electronics, chemistry, etc.), or a combination of education and experience that demonstrates the required skills.
- Delta V or other control software experience is a plus.
- Outstanding teammate, who can work with counterparts and customers across the world.
- Self-motivated, self-starter with strong communication.
- Thorough knowledge of Microsoft Windows operating systems, PC hardware and desktop application products.
- Well oral and written English skill.
- Able and willing to travel extensively.
- Minimum of 2 years of experience in cell culture, fluorescence microscopy, flow cytometry and other relevant techniques desired.
Benefits:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs.
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy.
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan.
- Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.
Our Mission:
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us.
As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
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