Quality Standards Program Manager
5 days ago
Apple is seeking a Quality Standards Program Manager to join its AppleCare Strategic Quality team. As a member of this team, you will be responsible for managing and leading global quality projects, including quarterly form updates, and providing scoring guidance to the AppleCare Calibration team and Sustaining Procedures.
Key Responsibilities:- Serve as a global expert on all Quality Standards form content
- Manage and lead global quality projects, including quarterly form updates
- Partner closely with AppleCare Calibration team and Sustaining Procedures to provide scoring guidance
- Triage, manage, and action support requests
- Identify and collaborate closely with cross-functional partners to assist defining what's critical in existing and new standards
- Provide guidance, oversight, and support of cross-functional quality initiatives
- Assist in the development and maintenance of quality support frameworks in new and disclosed products and services
- 5+ years of experience in quality, project, or program management
- Ability to cultivate and foster relationships
- Experience in crafting, developing, and maintaining effective interaction monitoring forms
- Experience in leading projects and change initiatives
- Ability to develop short-term (quarter) and long-term product roadmaps
- Ability to articulate roadmaps and product status to business partners/leaders
- Courage to change course when necessary
- Experience and willingness to work with remote teams and partners across global time zones
- Passion for providing service and support that is customer-centered
- Outstanding interpersonal and communication skills, including writing and presenting
- Ability to learn quickly when facing new problems and dealing with ambiguity
- Passion for accuracy and timeliness of deliverables
- Possess a deep desire for understanding customer needs
- Aptitude for extracting tangible insights from complex data sets
- High attention to detail
- Strong technical proficiency
- Master's Degree or equivalent experience
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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Quality Standards Program Manager
5 days ago
Austin, Texas, United States Apple Full timeJob Title: Quality Standards Program ManagerApple is seeking a Quality Standards Program Manager to join its AppleCare Strategic Quality team. As a member of this team, you will be responsible for managing and leading global quality projects, including quarterly form updates, and providing scoring guidance to the AppleCare Calibration team and Sustaining...
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