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Director of Home Care Operations

2 months ago

Fox Island, Washington, United States Happy Quest Home Care Full time

Job Summary:

Happy Quest Home Care is seeking a highly experienced and dedicated Director of Home Care Services to lead and manage our operations in Pierce County. As a key member of our team, you will be responsible for overseeing all aspects of our home care services, including client intake, caregiver recruitment, payroll management, and schedule coordination.

Key Responsibilities:

  • Client Intake: Efficiently and empathetically handle client inquiries, assess their care needs, and facilitate the intake process.
  • Caregiver Recruitment: Recruit, interview, and onboard new caregivers, ensuring they meet our high standards for quality care.
  • Payroll Management: Accurately manage caregiver payroll, ensuring timeliness and accuracy in payments.
  • Schedule Management: Develop and maintain effective scheduling systems to ensure client care needs are met efficiently.
  • Quality Assurance: Implement and maintain quality assurance programs to monitor and improve the quality of care delivered.
  • Compliance: Ensure compliance with all state and federal regulations governing home care services.
  • Team Leadership: Provide leadership and mentorship to the branch staff, fostering a positive and productive work environment.
  • Reporting: Generate regular reports on key performance metrics and provide updates to senior management.

Qualifications:

  • Proven experience in home care services management
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of state and federal regulations governing home care services

What We Offer:

  • Competitive salary based on qualifications and experience
  • One-year salary review based on performance
  • Three-month probation period with the possibility of continued employment