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Tech Support Specialist

2 months ago

Toms River, New Jersey, United States Computer Hospital Full time

Computer Hospital is seeking a dedicated and knowledgeable Counter Help/Assistant to join our team.

In this role, you will be the first point of contact for our customers, providing exceptional service and technical support. Your responsibilities will include assisting with inquiries, scheduling repairs, and offering basic troubleshooting guidance.

Responsibilities:
  • Provide friendly and efficient customer service to individuals seeking assistance with computer and phone-related issues.
  • Accurately handle customer inquiries, gather necessary information, and schedule repair appointments.
  • Offer basic troubleshooting support over the counter, guiding customers through simple solutions for common problems.
  • Maintain an organized inventory of parts and accessories, ensuring accurate stock levels.
  • Process sales transactions efficiently and accurately.
Requirements:
  • Possess a fundamental understanding of computer hardware and software repair principles.
  • Demonstrate excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and concisely.
  • Be highly reliable, detail-oriented, and committed to providing exceptional customer experiences.
  • Prior experience in a technical support or retail environment is preferred but not required.

If you are passionate about technology and enjoy helping others, we encourage you to apply.