Field Service Engineer

2 weeks ago

Jersey City, New Jersey, United States Mettler-Toledo Full time
About the Role

We are seeking a highly skilled Field Service Engineer to join our team at Mettler-Toledo AutoChem Inc. As a key member of our service operations, you will be responsible for conducting on-site installations, customer training, repairs, and preventative maintenance for assigned instrumentation.

Key Responsibilities
  • Conduct on-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation, including infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor systems, proprietary software, and associate applications.
  • Provide field service support and expertise to AutoChem end-users on assigned equipment throughout the product's lifecycle, including product positioning, lead generation, and training.
  • Communicate, document, and manage customer issues with the Sales, TAC, Product Management, Service, and Quality departments as required.
  • Prioritize, schedule, and track open service issues to resolution.
  • Document and report scheduling, utilization, expense, and escalation as required in a timely manner.
  • Proactively control scheduling and territory assignments with effective expense management at or below budget.
Requirements
  • Education in a chemistry, mechanical, or electrical field.
  • Minimum 1-3 years of experience, including internships or educational lab experience.
  • Ability to travel around 80%, with around 60% local travel and 20% overnight.
  • Territory includes New Jersey, Pennsylvania, Delaware, Maryland, and Virginia.
  • Software and hardware literacy and proficiency of Windows-based and embedded operating systems.
  • Knowledge of SAP is a plus.
What We Offer
  • Medical, dental, and vision care coverage and a 401(k) savings plan with company matching.
  • Tuition reimbursement, perks, and discounts.
  • Parental and caregiver leave programs.
  • All the usual benefits, including paid time off, flexible spending, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
About Mettler-Toledo

Mettler-Toledo AutoChem Inc. is a leading provider of process analytical technology and automated synthesis reactors. Our instruments help scientists in the pharmaceutical, biotechnology, and chemical industries deliver life-changing products. As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.

Our instruments increase the efficiency and effectiveness of chemists and engineers. We help develop profitable, green, and safe scientific processes. We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.

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