Clinical Success Associate

2 weeks ago


San Francisco, California, United States SafelyYou Full time
Unlock a Career in Fall Prevention

About SafelyYou

SafelyYou is a pioneering company at the forefront of developing artificial intelligence to support care for individuals with Alzheimer's disease, dementia, and other cognitive impairments. With $60 million in funding from top venture capital firms, we're rapidly scaling our solutions to tackle the leading cause of hospitalization for those living with dementia: falls.

Our first product has yielded up to 80% fewer falls, with an average reduction of 40%. This groundbreaking achievement has earned us recognition from the National Institutes of Health and the National Science Foundation. As the global costs of Alzheimer's and dementia are expected to double over the next decade, our mission to bridge the gap through technology has never been more urgent.

Your Role at SafelyYou

This remote position requires candidates in the EST/CST time zones. As a Clinical Success Associate, you will drive adoption and outcomes across account portfolios by managing customer accounts and facilitating data-driven decision-making. This role demands a high level of emotional intelligence, dynamic thinking, and enthusiasm for making a real impact within senior care and healthcare environments.

The Ideal Candidate:

  • Associates or Bachelor's degree
  • Current licensure as LVN, OTA, or PTA
  • Experience as a Customer Success Associate or equivalent in a healthcare setting, preferably in a healthcare SaaS startup environment
  • Senior care experience communicating with various departments and leadership
  • Clinical expertise in falls management, root cause analysis, and interventions
  • A high level of accuracy and attention to detail
  • Exceptional active listening skills and effective communication to ensure stakeholder needs are met
  • Ability to multitask across accounts, platforms, and departments
  • Excellent interpersonal skills, building and maintaining relationships
  • Technology savvy with expertise using G Suite, Office 360, Zoom, HubSpot, Slack, and other online platforms

Why Join Us?

We offer a competitive compensation package, including:

  • Competitive salary: $85,000 - $110,000 per annum
  • Fully remote work arrangement
  • Comprehensive benefits package
  • 401k Program
  • Monthly Education, Well-being & WFH stipends
  • Unlimited PTO
  • Growth Potential
  • Company Retreats
  • Medical & Family/Parental Leave

At SafelyYou, we believe that a diverse, equitable, and inclusive workplace fosters creativity, innovation, and excellence. We celebrate diversity and welcome applications from talented individuals who share our values and passion for fall prevention.



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