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Service Consultant

2 months ago

Round Rock, Texas, United States Penske Automotive Full time
About the Role

Penske Automotive is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Sell and Schedule Service Work: Utilize your sales and communication skills to promote and schedule necessary service work for our customers.
  • Schedule Service Appointments: Coordinate and schedule service appointments, gathering customer and vehicle data when possible.
  • Write Up Vehicle Problems: Accurately and clearly document customers' vehicle problems on repair orders.
  • Advise Customers: Provide expert advice to customers on the care and maintenance of their vehicles.
  • Greet Customers: Deliver exceptional customer service by greeting and interacting with customers in a professional and friendly manner.
Requirements

To be successful in this role, you will need:

  • Excellent Communication Skills: Ability to effectively communicate with customers, technicians, and other team members.
  • Strong Sales and Negotiation Skills: Ability to promote and sell service work to customers.
  • Organizational and Time Management Skills: Ability to prioritize tasks and manage time effectively in a fast-paced environment.